Last updated: June 11, 2024

​

1. Introduction

 

Welcome to Posteraized (the "Website") operated by Crenovo AB (the "Company", "we", "us", or "our"). Crenovo AB, with the organization number 559480-4071, located at Banérgatan 12, 582 32 Linköping, Sweden. Please read the following information carefully before using this Website. These are the terms, covenants, conditions, and provisions (the "Terms and Conditions") governing your access to and use of the Company's Website, including the products or services ("Services") offered or provided through the Website. If you do not accept these Terms and Conditions or you do not meet or comply with the provisions, you may not use the Website.

​

2. Changes to the Terms and Conditions

 

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions from time to time. We will alert you about any changes by updating the "Last updated" date of these Terms and Conditions, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Services after the date such revised Terms and Conditions are posted. 

​

3. Intellectual property rights

 

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos and all Intellectual Property Rights related thereto, are the exclusive property of Crenovo AB. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

​

You recognize and agree that by uploading any content (including, but not limited to designs, images, illustrations and artworks) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content.

​

4. Products

 

We strive to display the colors, features, specifications, and details of the products available on the Services as accurately as possible. However, we cannot guarantee that these will be accurate, complete, reliable, current, or free of errors. Furthermore, the actual colors and details you see on your electronic display may not exactly reflect the true appearance of the products due to variations in monitor settings and other technical reasons that we cannot guarantee. Discrepancies between the displayed product and the actual product do not constitute a fault by the Company.

​

In the event of any issues with a product, please refer to Section 6 of this agreement for information on how to proceed with returns or complaints.

​

All products are subject to availability, and we cannot ensure permanent availability of any specific item. We reserve the right to discontinue any product at any time for any reason, without notice. Prices for all products are subject to change. Such price changes will not affect orders that have already been accepted unless the price change is due to an error in pricing.

​

5. Shipping and delivery

​

5.1 Shipping process

​

Posteraized utilizes an extensive network of printing providers with over 130 production hubs across 26 countries, including Australia, Austria, Belgium, Brazil, Canada, China, Czech Republic, Denmark, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, South Africa, Sweden, Switzerland, United Arab Emirates, the United Kingdom, and the United States. The fulfillment country for each order is selected based on an advanced routing algorithm, prioritizing proximity to the customer whenever possible. However, logistical considerations such as stock availability may require international shipping, even if a fulfillment center is available within the same country.

​

5.2 Delivery times

​

We strive to ensure that your order arrives as quickly as possible. However, delivery times can vary based on several factors, including:

​

• Your geographical location

• The product type and quantity ordered

• The location of the print facility

• Stock availability at the selected production hub

• The efficiency of the delivery services to your location.

​

Expected delivery times are displayed at checkout, depending on your specified delivery location. These times should be considered as estimates and are intended to provide you with a general idea of when you might expect your order to arrive. Please be aware that these estimates are not binding commitments and actual delivery times may vary due to factors outside of our control.

​

5.3 Shipping cost

​

Shipping fees are calculated based on your geographical location. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. These additional charges are not included in our shipping fee and can vary depending on the local customs office in your country. Please consult your local customs office for more details on potential charges.

​

6. Returns and refunds 

​

6.1 Right of withdrawal/cooling-off period

​

Pre-generated posters

When purchasing pre-generated products from our gallery you have a 14-day withdrawal period. This means that if you are not satisfied with your order, you have the right to cancel the purchase by notifying the Company accordingly within 14 days from when you or your representative received the product ordered (withdrawal period). All products must be returned in the same condition as they were delivered. If products clearly have been used, we may make a deduction from the reimbursement in our sole and absolute discretion. Upon receipt of the returned product in satisfactory condition, you will be reimbursed the full purchase price.

​

Customer-generated posters

Due to the personalized nature of customer-generated posters, all sales of such items are final. Returns based solely on customer dissatisfaction with the appearance or quality of the product are not accepted. However, if these products are damaged upon arrival, they may be returned according to the terms specified in Section 6.2.

​

International Customers: The 14-day withdrawal period aligns with EU consumer protection standards. If you are purchasing from outside the EU, please be aware that local consumer protection laws in your jurisdiction may also apply. Where local laws provide a longer withdrawal period or additional consumer rights, those laws will take precedence, and we will honor such provisions.

​

6.2 Reclamation/Right to Claim

​

Scope of Claims: Regardless of the type of product (i.e., whether it be a customer-generated poster or a pre-generated poster from our gallery), you are entitled to lodge a claim if the product arrives damaged.

​

Notification:

• Recommended Notification Period: We strongly encourage you to notify us within 25 days of receiving your product if it arrives damaged or does not conform to its description. Prompt notification helps us to efficiently address and resolve the issue.

• Legal Claim Period: Under EU consumer protection laws, you have the right to lodge a claim regarding defects for up to two years from the date of delivery. However, for timely and effective resolution, early notification is preferable.

​

Evidence Requirement: Please provide clear photographic evidence of the damage or a detailed explanation of how the product differs from its description. This documentation is crucial for us to assess the situation and take appropriate action. Please refer to Section 6.3 for further instructions.

​

Resolution Options:

• Replacement: We will send a replacement at no additional cost to you, subject to availability.

• Refund: If a replacement is not feasible, we will provide a full refund of the purchase price.

Global Considerations:

• EU Customers: The two-year claim period aligns with EU consumer rights.

• Non-EU Customers: Local consumer protection laws will apply. However, we provide a minimum guarantee that you can claim for faulty products if notified within 25 days of receipt, regardless of your location.

​

 

6.3 Return process

​

To be eligible for a return, your item must be unused and in its original condition and packaging. If you wish to exercise your 'Right of withdrawal' by returning the product to us, you must, before the applicable withdrawal period expires send a clear and explicit email to us with your name, address, and other relevant information, such as the order number, invoice number and name of the item in the message. To further facilitate and streamline the handling of your inquiry, please use 'Withdrawal' as the subject line. Even though it's not mandatory, you are are more than welcome to also mention why you are returning the product in the return request message. We strive to continuously improve and ensure customer satisfaction, making it important for us to understand our shortcomings. 

​

If you wish to return a faulty or damaged product, i.e. make a 'Reclamation', make sure to do this before the reclamation period expires. In this case, please send us a clear and explicit email containing your name, address, and other relevant information, such as the order number, invoice number and name of the item in the message. To further facilitate and streamline the handling of your inquiry, please use 'Reclamation' as the subject line. Furthermore, write a description of the issue and attach images of the product, outer packing and inner packing.

​

6.4 Return fees and reimbursement

​

If you wish to practice your 'Right of withdrawal', you will be reimbursed with the full purchase price when we receive your returned item in satisfactory condition. However, if the product's condition fail to meet our standards, e.g. as a result of your handling or usage, we reserve the right to deduct an amount equivalent to any depreciation from the refund. If you exercise your right to file a "Reclamation," you will receive a full refund after we have (1) received evidence confirming that the defect is our responsibility and (2) received your returned order.

​

The cost of return shipping may vary depending on your location and the reason for the return. If the return is due to a defect or an error on our part ('Reclamation'), we will cover the return shipping costs. For other returns, such as a change of mind ('Right of withdrawal'), you will be responsible for the return shipping expenses. Please contact our customer service for specific details regarding your return.

 

7. Payment terms

 

7.1 Payment Processing

​

We use Stripe, a third-party payment processor, to handle all payments made through our Services. Stripe supports various payment methods, which may include major credit cards, debit cards, and other payment forms accepted by Stripe. The available payment options will be presented to you at checkout.

 

7.2 Accurate Information

​

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method details, and payment card expiration dates, enabling us to complete your transactions and contact you as needed.

​

7.3 Taxes and Fees

​

Applicable sales tax will be added to the price of your purchases as deemed required by us. You are responsible for any other applicable taxes or fees incurred in connection with your purchase.

​

7.4. Authorization and Billing

​

You agree to pay all charges at the prices then in effect for your purchases, along with any applicable shipping fees. You authorize us to charge your chosen payment method through Stripe for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

​

7.5. Order Acceptance and Cancellations

​

We reserve the right to refuse any order placed through the Services. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

​

8. Privacy policy

 

Please review our Privacy Policy for information related to how We collect, use and protect our customer information. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Terms and Conditions. Please be advised the Services are hosted in Sweden. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Sweden, then through your continued use of the Services, you are transferring your data to Sweden, and you expressly consent to have your data transferred to and processed in Sweden. 

​

9. User Representation

​

By using the Website, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms and Conditions; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Website through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Website for any illegal or unauthorized purpose; and (7) your use of the Website will not violate any applicable law or regulation.

​

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

​

10. Prohibited activities

​

You may not access or use the Services for any other purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

​

As a user of the Services, you agree not to:

​

• Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

• Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use of copying of any content or enforce limitations on the use of the Services and/or the content contained therein.

• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.

• Use any information obtained from the Services in order to harass, abuse, or harm another person.

• Make improper use of our support services or submit false reports of abuse or misconduct.

• Use the Services in a manner inconsistent with any applicable laws or regulations.

• Engage in unauthorized framing of or linking to the Services.

• Upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.

• Engage in any automated use of the system, such as using scripts to send messages, or using data mining, robots, or similar data gathering and extraction tools.

• Delete the copyright or other proprietary rights notice from any content. 

• Attempt to impersonate another user or person or use the username of another user.

• Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.

• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.

• Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services. 

• Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

• Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.

• Except as may be result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software. 

• Use a buying agent or purchasing agent to make purchases on the Services.

• Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.

• Use the Services as part of any effort to compete with us or otherwise use the Services and/or the content for any revenue-generating endeavor or commercial enterprise.

​

11. AI generated content

 

Our innovative technology strives to create unique and original content. However, given the vast array of artworks globally and the iterative nature of our algorithms, it is possible that resemblances to existing art may occur from time to time.

​

When utilizing our Services, users assume full responsibility for the content they generate by inputting prompts for poster creation. It is imperative that users refrain from generating or submitting any content that could be considered disrespectful, offensive, unlawful, or otherwise inappropriate. This encompasses a wide range of criteria, including but not limited to, generating images containing hate speech, violence, nudity, or infringing upon the rights of others.

 

By engaging with our AI-tool to generate images, users implicitly agree that we retain the right to review and potentially withhold delivery of any user-generated content that, in our sole discretion, we find offensive or inappropriate. This extends to content that may be deemed unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable. Our commitment to maintaining a respectful and safe environment for all users is paramount, and we reserve the right to take necessary action to uphold these standards.

​

12. Limitation of liability

​

By using Our Website, products, and services, you assume all responsibility and risk for your actions, both on and off the platform. You agree to release the company, its members, owners, employees, representatives, insurers, parents, subsidiaries, affiliates, successors, assigns, and/or agents from any liability.

​

To the fullest extent permitted by law, the company and its affiliates shall not be liable for any damages, including but not limited to direct, indirect, special, incidental, exemplary, or consequential damages, arising from the use of our products or services. This includes damages resulting from loss of profits, property damage, bodily harm, injury, or death, as well as loss of data or business interruption. You acknowledge that the company is not responsible for any reliance placed on the website, its contents, or the products/services offered.

​

Your sole remedy for dissatisfaction with our services is to stop using them. In no event shall the company be liable for damages exceeding the amount paid for a specific product or service.

​

13. Force Majeure

 

Crenovo AB is not liable for delays or failures in performance resulting from acts beyond our reasonable control. These include, but are not limited to, acts of God, strikes, labor disputes, riots, rebellions, accidental explosions, floods, storms, fires, natural disasters, wars, governmental actions, orders of domestic or foreign courts, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning. In the event of a Force Majeure, we will make every effort to notify customers of the expected extent and duration of its effects.

​

14. Severability

 

If any provision of these Terms and Conditions is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. This clause ensures that the rest of the agreement continues to operate to the fullest extent possible under the law.

​

15. Indemnification

 

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Terms and Conditions; (3) any breach of your representations and warranties set forth in these Terms and Conditions; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, actions, or processing which is subject to this indemnification upon becoming aware of it. 

​

16. Dispute resolution

 

16.1 Negotiation

​

In the event of any dispute, claim, question, or disagreement arising from or relating to these Terms and Conditions or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If the parties do not reach such a solution within a period of thirty (30) days, then, upon notice by either party to the other, all disputes shall be finally settled through the mechanisms outlined below.

​

16.2 Mediation

​

If a dispute cannot be resolved through negotiation as set forth above, the parties agree to first attempt to settle the dispute by mediation, administered by a mediator mutually agreed upon by the parties, or if no agreement is reached, by the Swedish Mediation Institute. Each party shall bear its own costs of mediation, with the costs of the mediator being shared equally.

​

16.3 Arbitration

​

Any dispute, controversy, or claim arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, that cannot be resolved through mediation, shall be finally resolved by arbitration. The arbitration shall be conducted in accordance with the Rules of the Arbitration Institute of the Stockholm Chamber of Commerce (SCC) in effect at the time of applying for arbitration. The number of arbitrators shall be one (1) if the amount in dispute is less than SEK 1,000,000, otherwise three (3). The seat of arbitration shall be Stockholm, Sweden. The language to be used in the arbitral proceedings shall be English. However, if the other party to the arbitration primarily communicates in Swedish, the proceedings shall instead be conducted in Swedish.

​

16.4 Litigation

​

Any dispute that is not subject to arbitration under this Section 16, or with respect to which no arbitrator has jurisdiction, shall be subject to the exclusive jurisdiction of the courts of Sweden.

​

16.5 Governing Law

​

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Sweden. However, for international customers, mandatory consumer protection laws of the customer's jurisdiction will take precedence over Swedish law where applicable.

​

17. Contact

 

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us by using the form below. You can also send an email to us directly at posteraized@gmail.com.